FAQ — Menat Beauty Supply
Help Center
Frequently Asked Questions
Everything you need to know about shopping at Menat Beauty Supply — in store at Haines City or online at menatbeautysupply.com.
All Topics
Store Info
Products
Wigs & Hair
Services
Online Orders
Returns
Payments & Deals
Jump to
Store Info
Products
Wigs & Hair
Services
Online Orders
Returns
Payments & Deals
Still have a question? Call us or stop by — we love to help.
📞 (863) 421-9100
Store Hours
Mon – Thu9 AM – 8 PM
Friday9 AM – 8:30 PM
Saturday9 AM – 8:30 PM
Sunday9 AM – 7 PM
📍
Store Info
Where is Menat Beauty Supply located?+
We are at 1689 E. Hinson Ave, Haines City, FL 33844 — inside the Save A Lot Plaza. There is free parking right in front of the store, and we’re easy to find along E. Hinson Ave.
What are your store hours?+
We’re open seven days a week:
- Monday – Thursday: 9:00 AM – 8:00 PM
- Friday – Saturday: 9:00 AM – 8:30 PM
- Sunday: 9:00 AM – 7:00 PM
Hours may vary on certain holidays. Follow us on Facebook @MenatBeautySupply for any schedule changes.
How long has Menat Beauty Supply been in business?+
We’ve been proudly serving the Haines City community since 2009 — over 15 years as the #1 beauty supply store in the area. We’re family-managed and our team is known for friendly, knowledgeable, and entertaining service.
How do I contact the store?+
You can reach us by:
- Phone: (863) 421-9100
- Email: menatbeautysupply@ymail.com
- Facebook: @MenatBeautySupply
Or just stop in — we’re always happy to see you.
Is there parking at the store?+
Yes — there is ample free parking right in the Save A Lot Plaza on E. Hinson Ave. No need to stress about finding a spot.
Are you open on holidays?+
We are open most holidays! We do observe certain Islamic holidays — for example, on Eid al-Fitr and Eid al-Adha we may open later in the day. We always announce any changes in advance on our Facebook page, so check there before visiting on a holiday.
✨
Products
What kinds of products do you carry?+
We carry a massive range, including:
- Hair care: shampoos, conditioners, gels, mousse, hairspray, pomades, ethnic hair care, hair color, and hair removal products
- Styling tools: flat irons, curling irons, pressing combs, crimping irons, hair dryers, bonnet dryers, hot rollers, hair setters, hair clippers, and brushes
- Hair: wigs, lace fronts, hair extensions, weaves, bundles, crochet braids, and loc styles
- Nails: nail polish, manicure and pedicure supplies
- Accessories, footwear, cosmetics, skin care, and more
If you’re looking for something specific, call us at (863) 421-9100 — we likely have it.
Do you carry products for natural and loc’d hair?+
Absolutely — natural and loc hair care is a specialty of ours. We stock products for coils, kinks, locs, and braids, plus Bobbi Boss loc packs, butterfly locs, nu locs, and crochet braid styles. Many local natural hair stylists shop with us regularly for their client supplies.
Do you carry colored contact lenses?+
Yes! We carry a selection of colored cosmetic contact lenses and regularly run bundle pricing deals — the more you buy, the more you save. Check our Facebook page or ask in-store for the latest contact lens promotions.
Do you sell fashion accessories?+
Yes — beyond beauty supplies we carry designer-style slides, belts, wallets, and seasonal footwear. Inventory changes frequently, so follow us on social media or stop by to see the latest arrivals.
Do you carry professional or salon-grade products?+
Yes. We’re classified as both a beauty supply retailer and a beauty supplies wholesaler. Many professional stylists use us as their primary product source. Call us at (863) 421-9100 if you have specific professional needs or volume requirements.
Do you carry bonnets and hair accessories?+
Yes! We stock satin silk bonnets, braid bonnets (regular and oversized), and accessories for all hair types. We regularly run sales on these — check our Facebook page for current pricing and bundle deals.
💈
Wigs & Hair
What types of wigs do you carry?+
We carry a wide variety of wigs including lace front wigs, synthetic wigs, full lace styles, and ready-to-wear options. We regularly stock 20+ styles in short and long lengths across all colors. Our wig inventory is refreshed constantly, so there’s always something new.
Do you carry hair extensions and bundles?+
Yes — extensions, bundles, and weaves are a core part of what we do. We carry a variety of textures and lengths. Whether you need synthetic or human hair options, our staff can help you find the right match for your style and budget.
Do you carry crochet braid hair?+
Yes! We regularly stock Bobbi Boss crochet packs including Butterfly Locs (all 10 colors), Nu Locs in 18″, 24″, and 30″ lengths, and more. These sell out fast — call us or check our Facebook before visiting to confirm your preferred style and color is available.
Can someone help me choose the right wig or hair style?+
Absolutely — that’s what our team loves to do. Whether you’re new to wigs or trying something different, just ask and we’ll walk you through your options based on your face shape, lifestyle, and budget. Our staff are friendly and patient, and will make sure you leave happy.
Do you offer wig installation in store?+
Yes, wig installation is a service we offer. We also do hair weave services. Contact us at (863) 421-9100 to schedule an appointment or ask about walk-in availability.
💅
Services
What services do you offer in-store?+
We offer:
- Wig installation
- Hair weave services
- In-person product consultations and styling advice
We’re more than just a retail store — we’re a full beauty destination for the Haines City community.
Do I need an appointment for hair services?+
We recommend calling ahead at (863) 421-9100 to confirm availability. Walk-ins may be accommodated depending on the day, but to guarantee your appointment, reaching out in advance is always the best approach.
Do you help customers who aren’t sure what products to use?+
Yes — our staff are knowledgeable and genuinely enjoy helping customers find the right products. Whether you’re dealing with dry hair, looking to try a new style, or starting your natural hair journey, come in and ask. We’ll point you in the right direction.
📦
Online Orders
Can I shop online at menatbeautysupply.com?+
Yes! Our website allows you to browse and order products from home. Inventory is updated regularly. You can shop online and have your order shipped, or inquire about local pickup at our Haines City store.
Do you offer shipping? How long does delivery take?+
Yes, we ship online orders. Delivery times depend on your location and the shipping method selected at checkout. Once your order ships, you’ll receive a tracking number by email. For urgent needs, you’re also welcome to call the store directly.
Can I pick up my online order in store?+
In-store pickup is available for customers local to Haines City. Call us at (863) 421-9100 to place or confirm a pickup order and arrange a convenient time. Pickup is a great way to get your items fast and avoid shipping costs.
How do I track my online order?+
After your order ships, you’ll receive a confirmation email with a tracking number. Use that on the carrier’s website to follow your parcel. If you haven’t received tracking info within 2 business days, email us at menatbeautysupply@ymail.com.
I received the wrong or a damaged item — what do I do?+
We’re sorry about that! Please contact us within 48 hours of delivery with your order number and a photo of the issue. Reach us by phone at (863) 421-9100 or email menatbeautysupply@ymail.com. We’ll send a replacement or issue a refund right away.
Can I modify or cancel my online order after placing it?+
Orders can typically be modified or cancelled if they haven’t been packed yet. Contact us as quickly as possible by phone at (863) 421-9100 after placing your order. Once an order has shipped, it cannot be cancelled but may be eligible for return upon delivery.
↩️
Returns & Refunds
What is your return policy?+
We accept returns on unused, unopened items in their original packaging within 14 days of purchase or delivery. For hygiene reasons, opened hair care, skincare, and cosmetic products cannot be returned unless they are defective or arrived damaged.
Can I return a wig or hair extensions?+
Wigs and hair extensions can be returned only if they are unworn, uncut, unaltered, and in original packaging with all tags intact. Once a wig has been worn or altered, we are unable to accept it back. Our staff are always happy to help you choose the right style before you buy.
How do I start a return?+
For in-store purchases, bring the item and your receipt to us at 1689 E. Hinson Ave within the return window. For online orders, email menatbeautysupply@ymail.com with your order number and reason for return, and we’ll guide you from there.
How long do refunds take to process?+
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method. Your bank may take additional time to reflect the credit on your statement.
💳
Payments & Deals
What payment methods do you accept?+
We accept cash, all major credit and debit cards (Visa, Mastercard, American Express, Discover), and mobile payment options. For online orders, all major cards are accepted through our secure checkout.
Do you run sales and promotions?+
Yes — great prices and frequent sales are one of the things we’re most known for! We run monthly and seasonal promotions including up to 50% off lace front wigs, bundle deals on contacts, bonnets, crochet hair packs, and more. Follow us on Facebook at @MenatBeautySupply to never miss a deal.
Do you offer multi-buy bundle deals?+
Yes! We regularly offer tiered pricing like “2 for $X” or “buy 3 and save.” These deals apply to bonnets, contact lenses, crochet packs, and more. Ask in-store or check our Facebook for all active bundle deals.
Do you offer wholesale or bulk pricing for salons and stylists?+
We are listed as a beauty supplies wholesaler and we welcome stylists, salons, and businesses buying in volume. Call us at (863) 421-9100 or email to discuss your requirements and we’ll work out the best pricing for you.
Do you have a loyalty or rewards program?+
We value every returning customer. While our formal rewards program is being built alongside the new website at menatbeautysupply.com, our regulars always hear about in-store deals and promos first. Stay tuned — and make sure you’re following us on Facebook so you never miss a sale!
Still have a question?
We’re here for you.
Call (863) 421-9100
Email Us