Return & Refund Policy
Last Updated: January 1, 2026
Thank you for shopping with Menat Beauty Supply. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made on menatbeautysupply.com (“Site”).
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be made within 7 days of delivery
- Items must be unused, unopened, and in original packaging
- Products must be in resalable condition
We reserve the right to refuse returns that do not meet these criteria.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Wigs, hair extensions, and hairpieces that have been opened, worn, or altered
- Beauty and cosmetic products that have been opened or used
- Personal care items
- Clearance or final sale items
3. Return Process
To initiate a return, please contact us at support@menatbeautysupply.com with:
- Your order number
- Reason for return
- Photos (if applicable)
If your return is approved, we will provide instructions on how and where to send your item.
Do not send items back without prior approval, as they may not be accepted.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
- Defective
- Damaged upon arrival
- Incorrect item received
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
We do not charge restocking fees. Approved returns are refunded in full for the price of the item, less any return shipping you were responsible for.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5 business days for processing
Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@menatbeautysupply.com.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item and packaging
We will review and provide a replacement or refund where applicable.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If you have done all of the above and still have not received your refund, please contact us.
9. Order Cancellations
Orders can only be canceled within a short window after purchase.
Once an order has been processed or shipped, it cannot be canceled.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Menat Beauty Supply
Website: menatbeautysupply.com
Email: support@menatbeautysupply.com